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What to do if your card is lost or stolen

First steps

If your Mission Fed Debit or Credit Card is lost or stolen, call us immediately so that we can help prevent unauthorized charges from being made on your card and start the process of getting you a new one.

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Call Toll Free within the USA: 800.500.6328
Local and Outside the USA: 858.524.2850
You can report cards lost or stolen 7 days a week, 24 hours a day.

Our business hours for account-related questions are:
Monday-Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

If you’re in San Diego County, you’ll be able to get a new card issued instantly at any of our branches.

Out of town?

If you’re not in San Diego County, or even the United States, please call us first at our numbers above to report the lost or stolen card.

All of our cards include MasterCard Global Service™ which provides 24/7 customer service assistance with Lost and Stolen Card Reporting, Emergency Card Replacement, Emergency Cash Advance, as well as assistance with locating ATMs. With this service, you can have a temporary card mailed to you within one or two business days that will give you limited access to your funds until you can return home and get a new permanent card.

If you’re out of town but still in the U.S., call 1-800-MasterCard. To reach a MasterCard® service representative while outside the U.S., you can call them collect at 1.636.722.7111.

 

Preventive measures

Before you take your next trip, or use your card locally, here are some services and information that may help prevent fraud on your cards.

Fraud Text Alert service

Get a text message sent to your mobile phone if we detect suspicious activity on your card. Learn more about Fraud Text Alerts.

MasterCard benefits

Familiarize yourself with the great benefits that come with your card and keep the information handy in case you need to contact MasterCard for things like Emergency Card Replacement, Emergency Cash Advance, or Travel Assistance.

Download the MasterCard benefits Guide

Mobile Banking

Use the Mission Fed Mobile Banking app to monitor your accounts while you’re on the go and even contact us quickly via phone or email from the app.