Digital Banking FAQs

Frequently Asked Questions


General Questions

If you have forgotten your password, you will need to reset it through Online Banking first, before you can use Mobile Banking. You can reset your password by following the steps from the Can't Login? link on missionfed.com.

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If you have forgotten your username, you can retrieve it through Online Banking by following the steps from the Can't Login? link on missionfed.com.

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To enroll in Online Banking, you need to create a username and password, which meet the following criteria:

Username

  • Is NOT case sensitive
  • Must not be the same as your account number or password
  • Must start with a letter
  • Must be between 8 and 20 characters long

Password

  • Is case sensitive
  • Must not be the same as your account number or username
  • Must be between 8 and 20 characters long
  • Must contain at least one number and one lower case letter
  • The following special characters are not allowed:
    @ ~ : .
    (ampersand, tilde, colon, period)

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Three (3) consecutive failed logins (including failed Online Banking logins) will result in a lock out.

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Visit missionfed.com and click the Can't Login? link.

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Travel Notifications can only be set from within Mobile or Online Banking from the Card Managements feature.

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Transfers allows you to move funds between shares and loans under the same Master account and to your other linked Mission Fed accounts.

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Once you enroll in Bill Pay via Online Banking, tap Pay Bills on the Mobile or Online Banking app to see your billers, add new ones and make payments.

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Members with a credit card enrolled in Mission Rewards can check their points balance, as well as redeem points. To redeem your rewards, use the Card Management feature located in the Menu, and select "Redeem Points".

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Follow these steps to view your Statements after logging in:

  • For Desktop users, tap the Menu icon located on the top left corner of your browser windows, and then select “Statements & Documents.”
  • For iOS users, tap the Menu icon located on the bottom of the Accounts dashboard screen, and then select “Statements & Documents.”
  • For Android users, tap the Menu icon located on the upper-left hand side of the Accounts dashboard screen, and then select “Statements & Documents.”

Note: You may be asked to accept Mission Fed’s Terms & Conditions for Notices, Statements, and Tax Forms, if you haven’t already, prior to viewing your documents.

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Card Alerts allow you to setup and receive text alerts for all, international, spend limit, and Online/Phone/Mail transactions, and is available in the Mobile or Online Banking app under the Card Management menu. They can be applied to ATM, Debit, and Credit Cards that are active and not expired.

  • To access Card Alerts, click Menu → Card Management, and tap the “Card Alerts” button.

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The Card Lock/Unlock feature is available in the Mobile Banking app under the Card Management menu. They can be applied to ATM, Debit, and Credit Cards that are active and not expired.

  • For Desktop users, tap the Menu icon located on the top left corner of your browser windows, and then select “Card Management.” Tap the Lock or Unlock link to change the status of your card.
  • For iOS users, tap the Menu icon located on the bottom of the Accounts dashboard screen, and then select “Card Management.” Use the toggle next to the respective card from the list to lock or unlock its status.
  • For Android users, tap the Menu icon located on the upper-left hand side of the Accounts dashboard screen, and then select “Card Management.” Use the toggle next to the respective card from the list to lock or unlock its status.

Note: Card Lock/Unlock may not be available during nightly processing. Most new transactions, including purchases and ATM activity, will be blocked. Some previously authorized recurring payments may not be blocked while your account is locked.

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Mobile Banking

  • 2-Step Authentication
  • Account Balances
  • Account Details
  • Activate a Card
  • Apply for Credit Cards and Loans
  • Card Alerts
  • Card Lock or Unlock
  • Locate Branches & ATMs
  • Manage Travel Plans
  • Mission Rewards
  • Mobile Deposit
  • Mobile Chat
  • Open a Savings Account
  • Order Checks
  • Pay Bills
  • Quick Balance
  • Secure Messages
  • Set Branch Appointments
  • Statements & Documents
  • Stop Payment
  • Transaction History
  • Transfers

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  • Android and iPad users need to delete the old Mission Fed Mobile Banking app first and then download the new Mission Fed Mobile Banking app.
  • iPhone users will receive the new Mission Fed Mobile Banking app automatically if “automatic updates” are turned on (otherwise, look for the updated app in your app store and download it).

To install the new Mission Fed Mobile Banking app, search your device’s app store for “Mission Fed” or click the logo below to go to the store for your device.

Available on the App Store
Get it on Google Play

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To sign in, use your Mission Fed Online Banking username and password. Once you are in, you have the option to setup biometrics (TouchID, FaceID, or Fingerprint) from the Settings menu (on supported devices) as your default log-on method.

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Due to security reasons, your existing biometric settings cannot be carried over from the previous Mobile Banking app to the new one. You will need to sign into the new app using your username and password before enabling Fingerprint, Touch ID, or Face ID.

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Minimum hardware and software requirements are as follows:

  • iPhone or iPad running iOS 10.0 or later
  • Android phone or tablet running OS 5.1 or later
  • Apple Watch using watchOS 3 or later
  • Other mobile device versions may be used, but are not supported

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There is no need to re-enroll for the new Mission Fed Mobile Banking app if you have previously enrolled in Online Banking or used the former Mission Fed Mobile Banking app.

Simply download the new app and log in with your existing username and password.

For added protection and security of your account, you may be asked to retrieve a 6-digit passcode in order to register your device. Passcodes can be sent via text or email and only to phone numbers and/or email addresses already on file.

If you’re not already enrolled in Online Banking, simply go to Enroll Now. You will need your account number, the account holder’s Social Security number, zip code, and email address.

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This step is for the protection and security of your account as it ensures your device(s) have been registered in order to use the Mission Fed Mobile app. You will need to take this step for all the devices you would like to use with the new mobile app. You can select to have the passcode sent via text or email, and only to the phone numbers and/or email addresses already on file.

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Quick Balance is a convenient feature that allows you to view your account balances without having to log in. To use this feature, “Remember Username” must be enabled on the log in screen, and your device must be registered.

To register your device, go to Menu → Settings → Device Registration and follow the steps.

To enable Quick Balance, go to Menu → Settings → Quick Balance. The next time you are on the login screen, you can click “Quick Balance” to view your account balances.

Note: Mortgage balances are not currently included in the Quick Balance feature.

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  • Only checks drawn on US banks in US dollars are eligible for Mobile Deposit
  • Endorse the back of the check with your signature and the phrase “For Mission Fed Mobile Deposit”
  • Place the check on a contrasting background (i.e. dark background for light-colored checks)
  • Ensure all 4 corners of the check are visible
  • Checks should be as flat and wrinkle-free as possible, with no visible rips or tears

Note: Some checks with very light ink (i.e. Money Orders) may not be read properly by the application and thus may not be accepted by Mobile Deposit.

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Most accounts are subject to a $5,000 daily maximum. Other restrictions may apply.

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Clearly mark the original checks as "Deposited" and retain them in a safe place for forty-five (45) days.

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The Mobile Deposit service is free, although data rates may apply.

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Online Banking

Please ensure that you only sign into Mission Fed Online Banking from this URL and not any other bookmarks or links: https://www.missonfed.com

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Browsers Supported:

  • Chrome (v68.0 or later)
  • Edge (v80.0 or later)
  • Firefox (v72.0 or later)
  • Safari (v10.0 or later)

Browsers Not Supported

  • Internet Explorer
  • Other browsers not expressly listed above in the Supported section

Systems that do not meet the browser requirements listed above will no longer be supported after May 20, 2020. Please note that the use of an unsupported browsers will not allow Mission Fed Online Banking to function properly.

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  • Account Balances
  • Account Details
  • Apply for Credit Cards and Loans
  • Budgets & Savings Goals
  • Card Alerts
  • Card Lock or Unlock
  • Locate Branches & ATMs
  • Manage Travel Plans
  • Mission Debit Card Privilege
  • Mission Rewards
  • Mobile Chat
  • Open a Savings Account
  • Optimized for mobile and tablet browsers
  • Order Checks
  • Pay Bills
  • Pay Mission Fed loans from external accounts
  • Secure Messages
  • Set Branch Appointments
  • Skip-A-Pay
  • Special Offers
  • Statements & Documents
  • Stop Payment
  • Transaction History
  • Transfers
  • View Mobile Deposit check images

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If you have selected account favorites, you may not see all of your accounts by default. From the Accounts tile, click the Favorite Accounts dropdown and select All Accounts to reveal your other shares and loans. Accounts can be favorited by clicking the star icon next to the account name.

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Yes, closed accounts are displayed in Mobile and Online Banking for up to 90 days from the close date. You are able to see documents and statements for closed accounts, as well as previous activity, but you will be unable to conduct transfers or other transactions against the account.

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Mission Fed has streamlined categories, Budgets, and Savings Goals as part of the recent Online Banking upgrade. As a result, data from the previous Online Banking system could not be saved after May 20, 2020.

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We apologize if one or more of your transactions are miscategorized. You are able to change the category by expanding the transaction to view it’s details and then by clicking “Edit Category.”

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The My Monthly Spending tile shows your spending for the current month by category. It includes spending for all of your checking, credit cards, HELOC, line of credit, money market, savings accounts.

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From the Menu, click Budgets and Savings Goals to see a graphical overview of your spending using the Overall Spending and My Spending by Categories tiles. From the My Spending by Categories tile, select your account and time period, and then click View Spending Details so see a breakdown of your transactions by category.

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Budgets allow you track your monthly income and expenses by transaction categories.

To create a Budget, click Menu and select Budgets & Savings Goals. From the Budget Summary tile, click Create New Budget. From the New Budget screen, select the account and Budget name, then enter your expected monthly Income and Expense values. You may choose from the list of preset Expense categories, remove the ones you don’t want, and add additional ones from the list.

Now simply categorize transactions from the account you selected, and your budget graphs will automatically populate to show you your progress for the month.

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Each budget can be assigned to one of the following eligible accounts: Checking, Credit Cards, HELOCs, and Lines of Credit.

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Savings Goals allow you track you’re your deposits towards a particular savings balance and target date.

To create a Savings Goal, click Menu and select Budgets & Savings Goals. From the Savings Goals tile, click Create New Goal. From the New Savings Goal screen, select a name for the goal, the account to associate with the goal, the expected ending balance for the account and your target date.

As deposits and transfers are made into the selected savings account, your Savings Goal graphs will be updated to show you your progress.

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Savings and Money Market accounts are eligible for Savings Goals.

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Many issues with Mint, Quicken and QuickBooks can be fixed by simply removing and relinking your account credentials.

If you are having issues with transaction download using one of these applications, please check the following help page for more information and troubleshooting steps.

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Other Questions

We would love your feedback! Please use the app store rating and review features to provide us with your feedback or send an email to membercare@missionfed.com.

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If you forget your password or have locked your account, you can reset it anytime from the Can’t Log In? on missionfed.com.

Still have questions? Call us at 858.524.2850 or 800.500.6328 or stop by any Mission Fed branch location. We will be happy to assist you. We look forward to ensuring that you get the most out of the Digital Banking service!

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Wireless data rates may apply. All trademarks are properties of their respective owners.

Insured by NCUA

05/20