An inside look at our Online Banking Upgrade

May 8, 2015 | Doug LaFave

If you’ve been a member of Mission Federal Credit Union for very long, you’re probably well aware of the Online Banking upgrade we’ve gone through in 2015. This project started nearly two years ago and involved an in-depth review of a wide array of companies and platforms—from security features, to check images, to online statements, to Bill Pay and authentication services and more.

In the end, we migrated over 113,000 member registrations to the new platform, starting in early February and ending in late April. We purposely chose a phased migration strategy, moving member accounts to the new system in groups instead of all at once, so that we could control the pace of changes and minimize any disruptions to you, our members.

There were some hurdles, of course—no project of this magnitude is ever perfect. But overall, our planning achieved the desired result of getting everyone safely over to the new system. At this point, the vast majority of you have begun exploring the new platform. You’ll have noticed that it looks and acts better on a wider variety of your personal devices than before. You’ll have seen some of the new options, like notifications, savings goals and budgets. Many more are coming.

We couldn’t include everything in this initial implementation. A number of features had to be shelved temporarily in order to minimize confusion and ensure the best possible initial experience. We wanted you to get to the new Online Banking safely and relatively quietly—and based on your feedback, we think we’ve achieved that.

Not all of you are entirely in love with the new platform. We’ve had a number of great compliments, and we’ve also had some members tell us they’re not yet big fans of the changes. We hope you will be, in the long run. We were on the old MissionLink platform for more than twelve years; it was time to move forward. New security requirements from our governing bodies, new features, new patterns of use—from smart phones, tablets, and other devices—all told us it was time to renew, for the future.

We put a number of videos on our website to help you get through the change, and over 14,000 of you watched them. Now we’re adding videos telling you where things are, and how to use some of the new features. We believe this new Online Banking platform will allow us to grow with you and stay in front of your needs. We intend to add many more great tools to help you manage your lives and your finances.

Please continue to provide your feedback by using WebChat or calling our Contact Center at 858.524.2850 or 800.500.6328—we really do value your input.

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Doug LaFave

Doug LaFave

Doug LaFave is 1st VP of IT Strategy at Mission Federal Credit Union where he oversees many strategic technology initiatives. Doug has nearly 30 years’ experience in the credit union industry, with over 25 years in Information Technology. Doug believes technology greatly improves our lives—so long as we don’t actually let it run them.

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