Great service starts here

November 24, 2017 | Donna Handwerger

Couple taking a break from hiking in San Diego.

Mission Fed focuses on delivering great service and products to members all year long, and together, we all grow. Whether our members’ needs are online, in a branch, in the community or they need assistance from our Contact Center, we’re ready to serve you.

At Mission Fed, we provide the technology that members need, like updated Online Banking and Mobile Banking apps with helpful features. We regularly review and update our website to ensure members can find the information they are looking for easily within a few clicks, while keeping our friendly Mission Fed branding and bell. Our product and service offerings are reviewed by our management team to make sure low Auto Loan rates and great incentives like Mission Rewards for Mission Fed Credit Cards are competitive. And, our Home Loans team is one of the best in San Diego, offering local services throughout the life of your loan and educational workshops.

We don’t just look at members’ needs through the lens of products and services, but also through branch design, location, freeway access, convenience to retail centers and much more. At Mission Fed we use expert teams consisting of Mission Fed employees, architects and other vendors to make our members’ experience comfortable and friendly in each of our 32 branches throughout San Diego County. We renovate branch locations on a regular basis. Our newly remodeled branches include our Telegraph Canyon Branch in Chula Vista, Imperial Beach Branch in South Bay and our Rancho San Diego Branch in East County. At all of our branches, you’ll find knowledgeable representatives who are waiting to help you reach your financial goals, or as we like to call them, “Mission Fed Moments.”

Our great service extends beyond our online and branch offerings, and includes social media, where you can learn more about what Mission Fed is doing in the community and our special promotions. Plus, you can call our Contact Center six days a week at 800.500.6328, send a secure message through Online Banking or chat with us live on our website. At Mission Federal Credit Union we make people our priority, so when we say your success is our bottom line, we do everything we can to help members achieve their first or fiftieth Mission Fed Moment. Great service starts here.

Donna Handwerger

Donna Handwerger

Donna Handwerger is VP Marketing Operations at Mission Federal Credit Union. She has over 20 years of experience in financial services. She started her career in sales and operations, with the last 15 years in Marketing, and excels in analytics.

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