Why it's nice to talk to live people

March 27, 2015 | Mission Fed

One ringy dingy…two ringy dingy…and a gracious good afternoon!

Some of you may remember Lily Tomlin as Ernestine the telephone operator, and her hilarious skits on the Laugh-In TV show back in the late 60s! The telephone was the primary method at the time for consumers to gain information aside from actually visiting a business in person. Fast forward to the digital world of 2015 and WOW—how times have changed!

The banking world has adapted to this digital environment by providing customers with convenient online access to key financial information from their PC, smartphone or tablet pretty much whenever and wherever they want. This ability to self-serve is a huge time-saver and has greatly enhanced the customer experience. So much information is readily available at our fingertips! I personally find online banking and bill pay services extremely convenient. And now, it’s so easy to deposit a check on my phone with my mobile banking app!

But, what about those more complex financial issues that require assistance or an answer to a question? And what about those email strings that go back and forth and the message still doesn’t appear to be understood? Then, isn’t it easier and more efficient to pick up the phone and have a live conversation?!

This is where the all-important Contact Center plays a critical role to helping customers. They serve as the voice/human element by listening, reassuring and solving various problems in a meaningful way to further deepen and extend the long-term relationship between the financial institution and the customer.

And those encounters with your financial institution through WebChat, email or social media? Know that live people are on the back end of these channels as well to continue to provide that human touch and the high quality service expected by today’s customers.

When you need that live person interaction—whether you call, email or use WebChat, Mission Fed’s Contact Center is here for you! We will warmly greet you with an All-Star team full of cheerful, knowledgeable and caring employees! We are ready and eager to assist you from 7am - 7pm Monday through Friday and 9am - 1pm on Saturdays. We will actively listen to you, work together to solve your concerns, answer your questions and offer you products and services to hopefully enrich your financial lives.

Remember—We are just one ringy dingy away from creating a positive Mission Fed Moment for you!

The content provided in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. Mission Federal Credit Union disclaims any liability for decisions you make based on the information provided.

Mission Fed

Mission Fed

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