Behind the Scenes: Our Communication Pledge

September 11, 2015 | Linda Barner

There is a lot that goes on behind the scenes at Mission Fed so that we can create a wonderful experience for our members, whether it’s online, on the phone or in person. This includes meetings where employees discuss new ideas for products and services to save our members time and/or money. Clear communication is key during meetings, and there are many ways to successfully make your point in an informative and professional manner. What exactly is communication, though? Per Wikipedia, it “is the purposeful activity of information exchange between two or more participants in order to convey or receive the intended meanings…”

To promote open communication and establish some guidelines for effective meetings here at Mission Fed, managers put their heads together and what resulted was our Communication Pledge, which was put into effect in 2012. This pledge is displayed in all of conference rooms throughout our corporate offices, and at all of our branches as well.

Mission Fed Communication Pledge

  • Demonstrate genuine respect.
  • Be fully present, engaged and transparent.
  • Seek to understand by promoting open-minded, two-way dialogue.
  • Champion your coworkers and model collaboration.
  • Enjoy, laugh and have fun.

Let’s take a look at each of these points and see how they can be applied in meetings everywhere.

Demonstrate genuine respect

This one may seem obvious. “Of course I respect my coworkers,” you might be thinking. But, sometimes what you feel might not actually be what is perceived by others. Take the time to be sure that you’re treating everyone respectfully and showing that what they have to say is important to you, even if you don’t agree with them.

Be fully present, engaged and transparent

Have you ever been in a meeting where you could tell someone was there physically, but mentally they were somewhere else? It happens. We all daydream here and there or have something going on in our lives that pulls our focus away from the situation at hand. But, we must do our best to avoid drifting off into space during meetings. We’re there for a reason, and we need to put our best foot, ideas and attitude forward.

Seek to understand by promoting open-minded, two-way dialogue

There are times when you know you disagree with someone’s idea. However, it’s imperative to allow everyone a chance to express their opinions and the reason they feel that way. Bringing up an alternative point-of-view is beneficial if it will contribute to making something better, but do so after you’ve listened to someone else’s perspective—and always make sure to keep your comments positive, professional and respectful.

Champion your coworkers and model collaboration

We’ve all learned this from an early age. Working together is the best way to get things done. And, building up each other’s confidence is wonderful for morale—plus, it makes being at work even more enjoyable.

Enjoy, laugh and have fun

You’re at work and around your coworkers, usually, for the greater part of the week. You need to have a little bit of fun, or you’ll end up dreading the workday. So, take time to joke around here and there, and liven up your meetings. After all, laughter is the best medicine!

And, speaking of going behind the scenes—have you heard about the contest we’re having? It’s called, “Behind the Scenes: Your Mission Fed Moment,” and you have a chance to win $500 by letting us know how the Mission Fed team made something wonderful happen for you, like reaching a financial goal or milestone. Take a look here for full details and rules, and be sure to enter by September 30, 2015!

Here’s to great communication and successful meetings for all!

This article contains a link for a website that Mission Fed does not control. Mission Fed is not responsible and does not assume liability for the operations, content, links, privacy or security policies of third party websites.

Linda Barner

Linda Barner

Linda Barner is VP Human Resources at Mission Federal Credit Union where she oversees the human resources and training and development functions. In addition to having over 20 years of experience in HR, Linda is a dedicated lifelong learner. She feels very fortunate to have found the perfect career for herself, because “professional student” does not pay the bills.

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