Elevating the Member Experience
Innovation at Mission Fed is grounded in what’s better for our 
members—making finances simpler, safer, and easier to manage.
STRONGER PROTECTION AND PEACE OF MIND
In 2025, we strengthened how we protect our members and reduced fraud losses
Card fraud losses declined, 
while debit and credit card 
purchase volume increased—a 
reflection of stronger protection 
alongside higher usage
Zelle® fraud losses 
decreased year over year, 
supported by enhanced 
monitoring to help prevent 
unauthorized access
Despite a rise in mail 
theft industry-wide, check 
fraud losses declined, driven 
by improved detection and 
recovery efforts
These results reflect continued investment in advanced fraud detection—including Mastercard® 
Card Disruptor and machine learning—paired with stronger internal review and cross-institution 
collaboration to stop suspicious activity sooner and protect our members.
A BETTER DIGITAL 
EXPERIENCE
Successfully migrated to new Online Banking 
and Mobile App platforms, giving members 
greater flexibility to manage their finances 
anytime, anywhere.
216,000+
members
TOOLS THAT BUILD 
CONFIDENCE
Members embraced tools designed to support 
stronger financial habits:
Active SavvyMoney users accessing 
free credit scores, full credit reports, 
and personalized insights.
Members enrolled in EasySave to 
help grow their savings.
67,000+
24,000+
Mission Fed expanded resources to help members navigate major milestones:
New Online 
Retirement 
Planning Center
New Medicare guidance 
provided through our 
partnership with Silvur 
Personalized support 
designed to grow with members 
through every stage of life
SUPPORT THROUGH LIFE’S
FINANCIAL MOMENTS

View this content as a flipbook by clicking here.