Member Experience Sets Us Apart

March 29, 2019 | Corinne Grandgirard

Member Experience Sets Us Apart

Mission Fed endorsement quotes

Our mission to earn trust, invest in our membership’s success and care for our community fuels our exceptional member experience efforts.

Everything we do is driven first by understanding your short- and long-term needs, then caring for your needs in the way that’s most effective and convenient for you. We’re for people, not for profit so you can think of us as your one-stop financial services provider.

Check out these member 5-star Yelp reviews:

“Great bank! The employees are friendly and helpful. I have been with them for almost 6 years now and have yet to have a problem.” -Kealoha F.

“Mission Federal Credit Union has been my financial institution for almost 10 years, starting in 2010 when I first moved to San Diego. It is actually much more than a financial institution. It is a community and person focused ally. The staffs at all branches are warm, friendly. They go the extra mile to make their customers feel valued. They actually practice their all posted commitment to listen when their customers talk and to do their best to be of help. I recently had a financial problem because of the government shut down. The Manager at my branch on Napa St. sat me down, listened carefully to me and then gave me concrete help to resolve my problems. The fact that I actually felt that I could talk with him was worth as much as the help itself. I will be a customer for life. Thank you Mission Federal Credit Union!!!” –Rozanne M.

“Had a great experience with [a Mission Fed representative] in regards to auto financing. Great service, interest rate and terms. The entire process took about an hour; very streamlined. Appreciated his attention to my requests and needs.” –James J.

It’s our pleasure to serve our members. Open an account today and experience the Mission Fed difference.

The content provided in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. Mission Federal Credit Union disclaims any liability for decisions you make based on the information provided. References to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name in this article by Mission Federal Credit Union is for the information and convenience of its readers and does not constitute endorsement, control or warranty by Mission Federal Credit Union.

Picture of Corinne Grandgirard

Corinne Grandgirard

Corinne Grandgirard has worked in financial services for more than 30 years and has been with Mission Fed for the last 20 years. As VP of the Contact Center, she truly enjoys working with and leading her high performing teams to making a difference in Mission Fed members’ financial lives.

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