Leading the Way with Member Satisfaction

March 9, 2018 | Lisa Chappell

Mission Fed staff and member.

The success of any business depends on satisfied customers—and Mission Federal Credit Union goes above and beyond for our customers, who we call members. At Mission Fed, our members’ success is our bottom line. We believe in committing to leadership qualities like investing in our members and caring for our community because we value meeting our community’s needs. This isn’t only because we regard our members so highly—we also believe in putting people before profit. Additionally, since we’re a member-owned credit union, our members are also owners, so when our members are successful, so is Mission Fed.

We’re focused on meeting members’ needs, and we believe in giving back to them in a variety of ways to show our appreciation for being a part of the Mission Fed family. Initiatives like the yearlong $1 Million Mission Fed Money Match allow us to thank our members for choosing to bank with Mission Fed by matching Auto and Home Loan payments or Direct Deposits for members each month, or by matching daily Debit or Credit Card purchases for members. Enjoy sweepstakes like our recent Mission Fed Moment Valentine’s Day Date sweepstakes, where members could enter to win $500 for a dream date! Members can also get extra cash by referring a friend, family member or neighbor to Mission Fed through our Refer a Friend program, running now through the end of March. This program allows both, you and the person you refer, to earn $40 when they open a Checking Account, and meet certain criteria, at Mission Fed.

Mission Fed is a vibrant community partner, helping to do our part to improve the San Diego County community and our member experience over the phone, in a branch or online. We started as a credit union for educators, and we have maintained our commitment to education over the years. We believe in giving back to our community through strategic partnerships with local schools and other nonprofits. We like to thank our members and community simultaneously! Open a new Checking Account and mention our Mission for Our Schools or Mission for Nonprofits programs, and $25 will be gifted to the new member and to the approved nonprofit or participating school of the member’s choice. This is just one of the ways we say thank you for being a part of our mission and helping us give back to the community we love.

Mission Fed understands how to be a leader in the community, and our members are the reason we’re here. Giving back to our members, and to San Diego County, allows us to say thank you for being a vital part of our financial community. We’re different from traditional banks, and because of our focus on members, we’re proud to say our member satisfaction rates are high. Discover the Mission Fed Difference today. We look forward to seeing you!

Programs, rates, terms, conditions and services are subject to change without notice. Review these program Official Rules for details:
Mission Federal Credit Union $40 Refer a Friend Official Rules
Mission for Nonprofits Official Rules

The content provided in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. Mission Federal Credit Union disclaims any liability for decisions you make based on the information provided. References to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name in this article by Mission Federal Credit Union is for the information and convenience of its readers and does not constitute endorsement, control or warranty by Mission Federal Credit Union.

Lisa Chappell

Lisa Chappell

Lisa Chappell is Mission Federal Credit Union’s Vice President Corporate Facilities. She has too many years of banking and facilities management experience on her resume to count! Lisa thoroughly enjoys her job and Mission Fed, and is also very active in the Facilities Management, Corporate Real Estate, Leadership and Banking communities. Together with her team of dynamic and enthusiastic employees, and the newly formed Green Team, Lisa is dedicated to guiding Mission Fed and its employees to new levels of greenness.

More Blog Posts

What is a credit union and why should I bank with one?

Mission Fed logo

Credit unions serve just our member-owners because we have a not-for-profit model, responding to...

Because credit union members are owners, credit unions focus on customer service and doing what’s right for the membership. Traditional banks serve both their stockholders and their customers because they have a for-profit business model. Credit unions serve just our...

4 Ways I Saved on my Summer Vacation

Blue sky and grassy field in Ohio.

My husband and I thought we’d done a good job budgeting for our summer vacation, but our vacation...

My husband and I were anxious to see our relatives and college friends, so off we went. We thought we’d done a good job budgeting for the trip by getting a decent price on airfare, staying with relatives and using our Mission Fed Credit Card with free Mission Rewards to buy...

Ideas for Employee Recognition

Photo of valued Mission Fed employees.

When your employees feel recognized and supported, they’re more likely to be engaged and do their...

As an employer, you want to make sure your employees feel acknowledged and supported. The best way to encourage employee motivation is to show them how much you appreciate what they do. Whether it’s small perks or shout-outs, employee recognition helps everyone feel...

Unwrap the Details of Gift Cards

Photo of a holiday present of a gift card.

Gift cards can make great holiday gifts. Just make sure you know the details before buying or using...

Lisa Thompson, VP Risk Management at Mission Federal Credit Union, unwraps the details on different types of gift cards.

Branch/ATM Locator

Search for Mission Fed Branches and ATMs, or 30,000 CO-OP Network ATMs Nationwide